KCRag Forum

June 30 hearing in KC to focus on streamlining city bureaucracy

Committee members want to hear suggestions for improving the licensing and permitting process. The committee wants to make it easier to start or expand a business in the city. Business owners interested in speaking at the meeting are urged to call Lisa

Sturgeon, aide to Councilman Scott Taylor, at 816-513-6523.

Any suggestions?

a must for all small business owners! hit it while it's hot!

Maybe one suggestion would be appointing one person to take you through the process.  That way if there is a problem all you need is to contact that one person instead of a variety of people depending on what is going wrong.  Or that one person contacts you if a problem comes up.

I am all about doing as much as possible online, we should be able to pay taxes online, pay fines online, pay for registration online which I think most of it you can do already.

Regarding processes to open business  you should be able to submit  as much documentation.

aknowledgeableperson wrote: Maybe one suggestion would be appointing one person to take you through the process.  That way if there is a problem all you need is to contact that one person instead of a variety of people depending on what is going wrong.  Or that one person contacts you if a problem comes up.

that's a great idea! a concierge of sorts? do other cities in the metro do this?

I remember Mayor Barnes had her assistant kind of serve that function. Pretty much every response she had to a constituent with a problem was "talk to Regina." Every permitting agency should have a Regina.

KCMax wrote: "talk to Regina."

Wasn't there a Seinfeld episode about her?

Have something like an HR rep or customer service rep to handle each business as they go through the process and later as a point of contact for questions or follow inspections.  At the end of each year or application process they get rated by the businesses they handle...if they don't get passing grades they get replaced...

thats a pretty good idea AKP.  surprised thats not how it already works...business liason sounds like a good title

loftguy wrote: Wasn't there a Seinfeld episode about her?

Thought her name was Deloris?

grovester wrote: Thought her name was Deloris?

One of those parts.  I do remember that it wasn't Mulva.