Generic ongoing KCATA thread

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KCPowercat
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Re: Generic ongoing KCATA thread

Post by KCPowercat » Wed Mar 28, 2018 6:29 pm

Everytime I use the mobile boarding it seems to piss off the drivers. No idea why. Just now I got told "it's upside down" when tapping the verify button for him. Before it's been "you did it too fast" among other complaints. WTF?

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Re: Generic ongoing KCATA thread

Post by mykn » Wed Mar 28, 2018 7:30 pm

KCPowercat wrote:Everytime I use the mobile boarding it seems to piss off the drivers. No idea why. Just now I got told "it's upside down" when tapping the verify button for him. Before it's been "you did it too fast" among other complaints. WTF?
I either get a driver that doesn't seem to care and just waves me by, or someone who deeply interrogates me, "ya gotta tap it, now tap it again".

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Re: Generic ongoing KCATA thread

Post by DaveKCMO » Wed Mar 28, 2018 10:16 pm

Maybe it's time for a training refresher. We get very little feedback on this type of thing. Tell people to use the "Send Feedback" feature!

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Re: Generic ongoing KCATA thread

Post by mykn » Wed Mar 28, 2018 11:08 pm

Overall it’s so much quicker than paper tickets or paying at onboarding. Really enjoy using the app.

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Re: Generic ongoing KCATA thread

Post by beautyfromashes » Thu Mar 29, 2018 7:13 am

Same experience here. Mostly get an annoyed wave through. But, being a bus driver is probably a high stress job in general. I don’t suppose that personality and relationship with the public is high on the job skill search. Shame though cause they are a major representation of the city to out of towners.

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Re: Generic ongoing KCATA thread

Post by KCPowercat » Thu Mar 29, 2018 7:45 am

Seems they would like it more as it's faster and don't have to deal with people fumbling with coins....guess they are used to the swipe and beep motion where they don't even have to look at the passenger

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Re: Generic ongoing KCATA thread

Post by earthling » Thu Mar 29, 2018 7:53 am

KCPowercat wrote:Everytime I use the mobile boarding it seems to piss off the drivers. No idea why. Just now I got told "it's upside down" when tapping the verify button for him. Before it's been "you did it too fast" among other complaints. WTF?
Seems they want to see the time moving, not the change to verify. I haven't had issues when holding it up with the countdown timer moving, but did get snarled at doing the verify back and forth. I just hold it up until getting a head nod or when they're heading to press fare button.

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Re: Generic ongoing KCATA thread

Post by Eon Blue » Thu Mar 29, 2018 8:10 am

I used to tap Verify in front of them until I had one driver get annoyed that he couldn't see the numbers changing. Now I hit Verify before I board and hold up the phone for them to see "Verified" with changing numbers. That has been working without issue for a couple weeks now.

I also noticed this morning on my bus a small box on the dash by the front door with a screen. What is that for? I didn't get a look at it up close.

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Re: Generic ongoing KCATA thread

Post by DaveKCMO » Thu Mar 29, 2018 8:30 am

Eon Blue wrote:I used to tap Verify in front of them until I had one driver get annoyed that he couldn't see the numbers changing. Now I hit Verify before I board and hold up the phone for them to see "Verified" with changing numbers. That has been working without issue for a couple weeks now.

I also noticed this morning on my bus a small box on the dash by the front door with a screen. What is that for? I didn't get a look at it up close.
New test! That's an electronic validator to be used with the mobile app. Email appsupport@ridekc.org if you want to participate in the test.

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Re: Generic ongoing KCATA thread

Post by flyingember » Thu Mar 29, 2018 8:59 am

beautyfromashes wrote:But, being a bus driver is probably a high stress job in general. I don’t suppose that personality and relationship with the public is high on the job skill search. Shame though cause they are a major representation of the city to out of towners.
They probably look for drivers that have a no nonsense personality and are able to handle difficult riders appropriately. A chatty driver is probably found to just delay service. A little terseness for good on time performance is a fine tradeoff.

Look at the streetcar thread and how much of it is talking about it moving quicker, signal priority and such. Comments about interactions with the driver are all but nonexistent and discouraged and clearly people don't mind.

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Re: Generic ongoing KCATA thread

Post by FangKC » Thu Mar 29, 2018 9:13 am

Eric Bowers' father, Charlie, used to drive the Broadway route, and he was among the friendliest drivers in town. I can't remember Eric's screen name when he used to hang here.

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Re: Generic ongoing KCATA thread

Post by earthling » Thu Mar 29, 2018 9:35 am

DaveKCMO wrote:
Eon Blue wrote:I used to tap Verify in front of them until I had one driver get annoyed that he couldn't see the numbers changing. Now I hit Verify before I board and hold up the phone for them to see "Verified" with changing numbers. That has been working without issue for a couple weeks now.

I also noticed this morning on my bus a small box on the dash by the front door with a screen. What is that for? I didn't get a look at it up close.
New test! That's an electronic validator to be used with the mobile app. Email appsupport@ridekc.org if you want to participate in the test.
Does that use NFC?

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Re: Generic ongoing KCATA thread

Post by shinatoo » Thu Mar 29, 2018 10:38 am

FangKC wrote:Eric Bowers' father, Charlie, used to drive the Broadway route, and he was among the friendliest drivers in town. I can't remember Eric's screen name when he used to hang here.
Tosspot
Quocunque Jeceris Stabit

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Re: Generic ongoing KCATA thread

Post by grovester » Thu Mar 29, 2018 10:50 am

shinatoo wrote:
FangKC wrote:Eric Bowers' father, Charlie, used to drive the Broadway route, and he was among the friendliest drivers in town. I can't remember Eric's screen name when he used to hang here.
Tosspot
He would also have had something to say about your overuse of commas.

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Re: Generic ongoing KCATA thread

Post by DaveKCMO » Thu Mar 29, 2018 8:35 pm

earthling wrote:
DaveKCMO wrote:
Eon Blue wrote:I used to tap Verify in front of them until I had one driver get annoyed that he couldn't see the numbers changing. Now I hit Verify before I board and hold up the phone for them to see "Verified" with changing numbers. That has been working without issue for a couple weeks now.

I also noticed this morning on my bus a small box on the dash by the front door with a screen. What is that for? I didn't get a look at it up close.
New test! That's an electronic validator to be used with the mobile app. Email appsupport@ridekc.org if you want to participate in the test.
Does that use NFC?
The validators support NFC, but with the mobile app it's simple QR code scanning (which is quite fast and more ubiquitous than NFC).

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Re: Generic ongoing KCATA thread

Post by DaveKCMO » Thu Mar 29, 2018 9:45 pm

RFP going out for redevelopment of vacant KCATA land at 18th & Troost.

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Re: Generic ongoing KCATA thread

Post by gfenn11 » Tue Apr 10, 2018 7:49 am

Why is the Troost MAX buses running down Broadway now? If this is a "permanent" change it'd be nice if they added a stop over here for us residents!

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Re: Generic ongoing KCATA thread

Post by DaveKCMO » Tue Apr 10, 2018 8:14 am

gfenn11 wrote:Why is the Troost MAX buses running down Broadway now? If this is a "permanent" change it'd be nice if they added a stop over here for us residents!
http://ridekc.org/bulletins/ridekc-buse ... 1th-street

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Re: Generic ongoing KCATA thread

Post by DaveKCMO » Fri Apr 13, 2018 9:36 am

Sexy new upholstery!

Image

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Re: Generic ongoing KCATA thread

Post by KCPowercat » Fri Apr 13, 2018 12:09 pm

Hopefully not too sexy

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