YJ's

tat2kc · Post by **tat2kc** » Thu Jul 10, 2003 7:37 pm

am i being thin skinned or what?

I went to YJ's this morning for a latte, cause its close and I try to support local businesses. I went in at 7:25, the door was open, the staff was sitting at a table drinking coffee and reading the paper. She told me "we don't officially open until 7:30, so if you could just step back outside and wait 5 minutes, then step back in, I'll help you." Now, if she had been doing some prep work, or mopping the floors or whatever, I could possibly understand, but hell's bell's she was reading the damn paper and drinking coffee! I've worked retail and food service before, and I would have never considered telling a potential customer to go outside, wait 5 minutes and come back! Needless to say, I did not wait, i just left. Is this attitude common? I'd be happy to support a local coffee shop over starbucks, but with this attitude, I'd be at starbuck's in a heatbeat if they had a location near YJ's.

Rooster_Ties · Post by **Rooster_Ties** » Thu Jul 10, 2003 8:50 pm

That's pretty freaky if you ask me. So freaky, in fact, I'd pretend it never happened, go back there some other time, and see what kind of service you get then. If it's in anyway similar, I'd never set foot in the place ever again. (Who knows, it might have not been their regular person opening up the place that morning.)

Still, that's an ugly way to treat a customer.

I haven't been to YJ's in ages, but it was never that way when I was there - the few times I was there back around 2000-2001.

KCPowercat · Post by **KCPowercat** » Thu Jul 10, 2003 10:09 pm

yeah very poor but give them another shot....

trailerkid · Post by **trailerkid** » Fri Jul 11, 2003 12:01 am

The general rule is... if the door is unlocked they should be serving you. I've never heard of such a thing...really good way to lose a customer.

Post by **mean** » Fri Jul 11, 2003 12:48 pm

Perhaps you should write the manager or owner. I'm sure he/she wouldn't appreciate his/her staff treating customers in such a manner.

KC0KEK · Post by **KC0KEK** » Fri Jul 11, 2003 1:25 pm

If it happens again, just say: "That's okay. I didn't really want a coffee, anyway. Your boss sent me here to secret shop you guys, and I think I already have all of the information he needs."

Good2Great · Post by **Good2Great** » Fri Jul 11, 2003 1:42 pm

Thin skinned? Not for a grown man who confesses to a latte fixation. Toughen up sport, go to Jiffy Lube and tip back some Maxwell House.

KC0KEK · Post by **KC0KEK** » Fri Jul 11, 2003 1:58 pm

Good2Great wrote:Thin skinned? Not for a grown man who confesses to a latte fixation. Toughen up sport, go to Jiffy Lube and tip back some Maxwell House.

The one off Johnson Drive in Mission serves Folgers, but they're always out of creamer.

Good2Great · Post by **Good2Great** » Fri Jul 11, 2003 3:06 pm

And what's the deal with NON-DAIRY CREAMER? Doesn't CREAMer implicitly suggest CREAM is used?

I suppose it's like the novelty of having a GARDEN Burger.

MidtownGrrl · Post by **MidtownGrrl** » Fri Jul 11, 2003 3:53 pm

I think it's the 'benefit' not needing to be refrigerated and it doesn't spoil quickly. It can also be low-fat, but not necessarily. And, some people are lactose-intolerant or don't eat dairy.

But, I prefer real cream or half-n-half.

Good2Great · Post by **Good2Great** » Fri Jul 11, 2003 4:00 pm

Talk about lactose intolerance....I'd completely gas the place the out.

tat2kc · Post by **tat2kc** » Fri Jul 11, 2003 5:26 pm

mmm nice picture Good!

I am trying to be a good sport about it tho. I actually walked out without saying anything, I was so caught off guard. Then I was on the sidewalk, and thought to myself: "what the hell?" stood there for a minute, kinda confused, then just left. I've been there many times, and the reguar morning person knows me and what I get. Never saw this chick before.

DiggityDawg · Post by **DiggityDawg** » Fri Jul 11, 2003 7:33 pm

"I'm lactose intolerant...I don't like lactose, & I won't stand for it. " - Seinfeld

I agree with the unlocked door theory - if they didn't wanna serve someone they should've kept it locked.